Terms & Conditions
We hope you will be completely satisfied with any Childsplay Surf Gear product purchase. However should you wish, you can return it for any reason within 28 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in a new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 7 days (or longer during busy periods) for your refund to processed.
How do I return an
Please contact us for a Returns Number on 01656 742420 and let us know whether you want an exchange or refund. Please return your item(s) to:
Childsplay Surf Gear Returns
You are responsible for the carriage costs on items returned for a refund or exchange and they must be sent using recorded and insured delivery.Please be aware that you are responsible for the item(s) until it is received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
Exchanging an item, provided the item is in the condition described above it is possible to exchange it.
Simply return it to us (following the advice above), and drop us a note with your preferred product. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods for a refund.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please see the first section above on returning goods within 14 days. If an item becomes faulty after a period of time (after 14 days and up to 30 days after purchase) then please contact us before returning the item. We will either repair or replace the iitem at our discretion. In either of the above circumstances, please contact us on 01656 742420